FAQ
General
What is Online Trading?
Online trading involves buying and selling financial assets through an online platform. These platforms provide access to various financial instruments like stocks, forex, commodities, and cryptocurrencies.
What Are the Risks of Online Trading?
Online trading involves risks, including the potential loss of your investment. Market volatility, lack of knowledge, and trading on leverage can increase these risks.
How Can I Start Trading?
To start trading, you need to open an account with a trading platform, deposit funds, and then you can begin to buy and sell various financial instruments.
What Types of Assets Can I Trade?
You can trade a range of assets including forex, cryptocurrencies, stocks, commodities, indices, and more. Each asset class offers different opportunities and risks.
Cryptocurrencies
What are Cryptocurrencies?
Cryptocurrencies are digital or virtual currencies that use cryptography for security and operate independently of a central bank. They enable secure online transactions and can be used for investing and trading.
What is Blockchain Technology?
Blockchain is the technology that underpins cryptocurrencies. It\'s a decentralized ledger of all transactions across a network, enabling the transfer of assets and verification of transactions without the need for a central authority.
How Does Cryptocurrency Trading Work?
Cryptocurrency trading involves speculating on price movements via a CFD trading account, or buying and selling the underlying coins via an exchange. Prices are influenced by various factors like market demand, news, and technological advancements.
Can I Trade All Types of Cryptocurrencies?
While there are thousands of cryptocurrencies, not all are available for trading on every platform. Commonly traded cryptocurrencies include Bitcoin, Ethereum, Ripple, and Litecoin, among others.
CFD Trading
What is CFD Trading?
CFD, or Contract for Difference, trading involves speculating on the rising or falling prices of fast-moving global financial markets. It allows traders to trade the price movement of securities without owning the underlying asset.
What are the Benefits of CFD Trading?
Benefits include the ability to trade on margin, access to global markets, no stamp duty, and the ability to go long or short. CFDs provide a flexible way to trade the financial markets.
How Does Leverage in CFD Trading Work?
Leverage in CFD trading means you can gain a large exposure to a financial market while only tying up a relatively small amount of your capital. However, it also increases potential losses as well as gains.
Can I Trade CFDs on Cryptocurrencies?
Yes, many platforms offer CFDs on a range of cryptocurrencies, allowing traders to speculate on their price movements without needing to own the actual digital currencies.
Account
How do I open an account?
You can open an account by completing the registration process on our website, which involves providing your personal and financial information.
What documents do I need to provide to open an account?
You will need to provide valid government-issued identification documents, such as a passport or driver\'s license, and proof of address, such as a utility bill or bank statement.
Can I have more than one account?
Yes, you can have multiple trading accounts with us, but each account must have its own unique email address and cannot be used for any fraudulent or illegal activities.
How do I close my account?
You can request to close your account by submitting a request through our website or contacting our customer support team. Any remaining funds in your account will be transferred to your designated bank account or payment method.
Deposit and Withdrawal
What deposit methods are available?
You can make a deposit using Sepa online banking, Visa, Master Card, Maestro bank cards, and cryptocurrencies using Binance, MooPay, and Coinbase wallets.
How long does it take for deposits to be credited to my account?
Deposits are typically credited to your account immediately, but it may take up to 24 hours depending on the method used.
What withdrawal methods are available?
You can withdraw your funds to a verified bank card (Visa, Master Card, Maestro), as well as cryptocurrencies BTC, ETH, USDT.
How long does it take to process a withdrawal?
The time it takes to process a withdrawal depends on the withdrawal method you choose. Generally, withdrawals are processed within 1-5 business days, but some methods may take longer.
Security
How do you ensure the security of my personal information?
We use advanced encryption and security protocols to protect your personal information. All data is stored on secure servers with restricted access.
Are my funds protected?
Yes, your funds are held in segregated accounts, separate from our company\'s operating funds, ensuring their protection.
What measures are in place to prevent unauthorized access to my account?
We implement two-factor authentication, automatic logouts, and continuous monitoring to prevent unauthorized access to your account.
How can I ensure my trading activities are secure?
We recommend using strong, unique passwords for your account, enabling two-factor authentication, and being cautious of phishing attempts or suspicious links.